E-commerce sector is rapidly transforming the retail industry into an omnichannel ecosystem, but when it comes to customer experience, the fundamentals still apply. The sector has transformed not just retail, it has led to the development of the most technologically advanced and far-reaching delivery networks the world has ever seen. The rise in online and e-commerce sales in South Africa has increased the need for parcel delivery. This has contributed to the growth in the last- mile delivery market. Additionally, the omnichannel supply chains continue to boost businesses in the logistics and transportation sector which facilitates the development of the last-mile delivery market.
MNYINT has been appointed the implementing partner that will be establishing township-based eCommerce hubs in Africa. This will enable support for township-based enterprises that can adapt to the e-commerce industry furthermore access to markets by linking SMMEs with different stakeholders in the e-commerce sector. The e-commerce hub within the townships will be used to provide SMMEs with a centralized platform to showcase and sell their products or services, enabling them to reach a wider audience and compete more effectively in the digital market.