Course description

The Global Business Services (GBS) sector is increasingly recognised as a driving force for employment and economic progress in city and provincial locations. Organisations in markets such as Australia, Asia, Europe, the United Kingdom, and the United States are strategically

shifting their contact centre operations and specialist business process outsourcing services (BPO/BPS) to these offshore locations, capitalising on the advantages of reduced costs and a less competitive landscape for recruiting skilled workers.

In Africa, South Africa is emerging as a dynamic hub for the GBS industry, both within urban/business hubs and townships. The countries potential for growth mirrors global trends and is augmented by its unique position: South Africa is home to a diverse, multi-talented workforce both in customer experience (CX) and in specialist back-office processing (including Data Annotation), IT outsourcing and IT enabled services, knowledge process outsourcing, human resource outsourcing and other outsourcing services and legal services. This makes it an attractive and compelling destination for international businesses looking to expand their GBS footprint. Strategic initiatives focused on developing and enabling GBS hubs within South Africa can significantly contribute to job creation for local populations traditionally marginalised from the mainstream economy. These initiatives promise not only employment but also the potential for a cascading effect of social and economic benefits, fostering new opportunities within established industries and stimulating the economy in historically disadvantaged communities.

To actualise these benefits, targeted actions and synergistic public-private partnerships are essential. Such collaborative efforts can amplify the capabilities of contact centre and specialist GBS operations in these emerging urban/business and township spaces. The goal is to transform these spaces into recognised centres of excellence for GBS, supercharging their output and solidifying their status in the global market.

Programme Benefits

• Skills Development Training Programmes
• Job Placement Opportunities